Through the MyHCN application, the user may electronically pay already issued bills relating to telecommunications services that have already been provided by HCN.
The MyHCN application is not an online store, is not used for purchasing products, does not include a shopping cart and does not involve placing or cancelling orders. The payment functionality is provided exclusively for the settlement of an outstanding bill/debt of an existing customer.
Before completing the payment, the user can review the transaction details, such as the service address, RF payment code, payment amount, full name and contact email. The service address and RF payment code are displayed for confirmation of the bill/account that is about to be paid.
Before being redirected to the secure payment environment, the user is required to accept the Terms of Use and this Electronic bill payment and incorrect payment policy.
The payment is carried out through redirection to the secure environment of a cooperating bank or payment service provider, where the user selects the available payment method and completes the transaction according to the procedures and security standards of the respective payment provider.
HCN and the MyHCN application do not collect or store card details, such as card number, expiry date or CVV/CVC security code, nor bank account details. Such details are entered exclusively in the secure environment of the cooperating payment service provider.
HCN receives from the payment provider only the information that is necessary for confirming the payment, updating the customer’s account, keeping payment records, handling requests or complaints related to payments, and complying with its accounting and tax obligations.
Since the payment concerns the settlement of an already issued bill for services that have already been provided, order cancellation or withdrawal does not apply in the same way as it would for purchases of products or services through an online store.
In case of an incorrect, duplicate or undue payment, the customer may contact HCN so that the issue can be reviewed by the appropriate department. If an incorrect, duplicate or undue payment is confirmed, the amount will be handled according to the company’s accounting procedures.
The settlement may be carried out indicatively through offsetting against a future bill, creating a credit balance, issuing a credit note or refunding the amount, where required.
A refund, where deemed necessary, will be processed after the relevant review has been completed and according to the applicable procedures of HCN and the cooperating payment service provider.
In case a transaction is declined or for any dispute regarding an electronic payment or charge, the user retains the right to contact their bank or the issuer of the payment method used, according to the terms and procedures applicable by them.
For payment-related issues, incorrect payments or bill clarifications, the customer may contact HCN through the available customer support channels.