You can get detailed information about the possibility of connecting to the HCN network by calling 2313 250000, where our representative will check network availability and your connection possibility. Alternatively, you can send an email to office@hcn.gr, and a representative will check the network availability and your connection options and respond to your email.

For any assistance, do not hesitate to contact us at 2313 250000.

Applications for HCN connections are only accepted in writing, not by phone.
You must visit an HCN store with your ID and a fixed-line telephone bill if you have a telephone number with another provider and wish to port that number to our network.

You can fill out the expression of interest form here.

Alternatively, you can find our application form on our website, under the "Support & Contact" tab, then "Applications & Charges," as Expression of interest.

After filling out the form, send it via email along with a copy of your ID and a fixed-line telephone bill (if you wish to port your number).Email to office@hcn.gr for Thessaloniki, office_kilkis@hcn.gr for Kilkis, office_katerini@hcn.gr for Katerini or office_veroia@hcn.gr for Veroia.

For corporate connections, the company seal is required in the appropriate field.

For any assistance, do not hesitate to contact us at 2313 250000. 

Expression of interest

Για να ενημερωθείτε σχετικά με την πορεία αίτησής σας, μπορείτε να καλέσετε απευθείας στο 2313 250000 και να μιλήσετε με κάποιον εκπρόσωπό μας, ο οποίος θα σας ενημερώσει κατάλληλα για την πορεία αίτησης της σύνδεσής To check the status of your application, you can call 2313 250000 and speak with one of our representatives, who will inform you about the progress of your connection application to the HCN network. Alternatively, you can send an email to office@hcn.gr, and our representative will provide you with written information about the progress of your application.

For any assistance, do not hesitate to contact us at 2313 250000.

After your connection to the HCN network, your first HCN bill will arrive at the beginning of the following month. It will include activation fees, any one-time charges, and the charges for your package, prorated from the connection date until the end of the month.

For any assistance, do not hesitate to contact us at 2313 250000.

HCN bills all its subscribers on the same day, which is the end of each month.

This line is postpaid, meaning it does not pre-bill but instead issues invoices after the month ends.

Therefore, there is no option for an individual billing date for any of HCN’s subscribers.

For any assistance, do not hesitate to contact us at 2313 250000.

With cash or card in our stores

Thessaloniki

25th March 112, 54249, Charilaou (Monday - Friday 09:00-21:00, Saturday 09:00-15:00)

Stratou Avenue 29, 54639, Faliro (Monday – Friday 09:00-21:00)

12 Georgiou Mavrou, 55134, Kalamaria (Monday – Friday 09:00-17:00)

79 Eleftheriou Venizelou, 56121 Ampelokipoi (Monday – Friday 09:00-21:00)

Kilkis

1 Ethnikis Antistaseos, 61100, Kilkis (Monday – Friday 09:00-21:00)

Katerini
18 Irinis, 60 100, Katerini (Monday – Friday 09:00-21:00)

Veroia
41 Eleftheriou Venizelou, 591 32, Veroia (Monday – Friday 09:00-21:00)

Via Web banking

You can pay your bills through the web banking service of your bank using the Payment RF Code listed on the first page of your bill (Unified Payment Transaction RF).

Important Information: If you fail to pay two bills on time, and your connection has already been temporarily suspended due to overdue debts, for immediate reconnection of services, it is recommended that you settle your debt at any HCN store or send us proof of payment of both bills via email to office@hcn.gr to lift the block.

*Bank charges are the responsibility of the customer.

Each bill lists its issuance date and the latest payment deadline.

However, after the payment deadline, HCN will not disconnect the subscribers’ service.

If there are two (2) overdue bills, HCN will lock the subscriber’s line after notifying them, and the line will be reactivated once the bills are paid.

For any assistance, do not hesitate to contact us at 2313 250000.

Any customer wishing to change their internal wiring can contact us in writing at office@hcn.gr. A new appointment with our technical department will be scheduled, and the technicians will visit and complete the wiring change request. The one-time cost for this request is 20.00€, which will be added to the subscriber's next bill.

For any assistance, do not hesitate to contact us at 2313 250000.

If you fail to pay two bills on time, and your connection has been temporarily suspended due to overdue debts, to immediately reconnect services, it is recommended that you settle your debt at any HCN store or send us proof of payment for both bills via email to office@hcn.gr for immediate reactivation.

If you wish to switch to a larger or smaller internet package within the same category at HCN, you can send your request in writing to office@hcn.gr, and the change will be made FREE of charge.

For any assistance, do not hesitate to contact us at 2313 250000.

Yes, you can. If you have a phone number with another provider, you can easily transfer it to the HCN network!

You need a phone bill from your current provider and a copy of the ID of the person the account is registered under.

The phone number transfer process (portability) is FREE. Once completed, our representative will inform you about the successful transfer of your phone number to the HCN network.

For any assistance, do not hesitate to contact us at 2313 250000.

The addition of a telephone package can only be submitted in writing via email to office@hcn.gr or at an HCN store. The addition of the telephone package will be implemented on the first day of the following month.

For any assistance, do not hesitate to contact us at 2313 250000.

HCN does not provide television services. It enhances all available terrestrial signals in each area and integrates them into the equipment (router) without changing their frequencies. Additionally, HCN customers have access to some of the free Astra satellite channels. The internet speed provided by HCN supports all IPTV services of high quality.

If you haven't changed the default WiFi password, you can easily retrieve it from under your modem. If you changed the WiFi password and can't remember it, you will need to reset the modem to factory settings and then follow the process as described earlier.

For any assistance, do not hesitate to contact us at 2313 250000.

If you notice that your connection is working fine but you do not have WiFi/wireless internet in your space, check if you accidentally turned off the service from the modem/router. The WiFi/wireless light will be off.

Depending on the model of your router, there should be a button to enable/disable the WiFi. Pressing it will allow you to turn it back on.

For any assistance, do not hesitate to contact us at 2313 250000.

When you notice an issue with your line, you should first restart (reset/reboot) your equipment (modem/router). Restarting is done by turning the On/Off button at the back of your device.

Once it syncs, if the issue is not resolved, you should notify HCN.

On weekdays from 09:00 to 21:00 (excluding holidays), you can call 2313 250000 and report the issue to the receptionist, who will forward it to the technical team. Alternatively, you can send an email directly to HCN's technical department at support@hcn.gr.

On weekends and holidays, you can report the issue directly to support@hcn.gr or leave a voicemail by calling 2313 250000. A representative from the technical team will contact you.

For any assistance, do not hesitate to contact us at 2313 250000.

Once you are informed by our representative that your phone number has been issued or the portability of your phone number has been successfully completed, you will need to connect your phone to our modem. You should connect it to the line1 or phone 1 ports, depending on the modem model, for it to function correctly.

For any assistance, do not hesitate to contact us at 2313 250000.

The removal of a telephone package can only be submitted in writing via email to office@hcn.gr or at an HCN store. The removal will be processed and implemented at the end of the current month.

For any assistance, do not hesitate to contact us at 2313 250000.

If a customer wishes to obtain the details of their calls for any issued invoices, they can receive them at an HCN store or via email upon request.

The call details list shows the phone numbers dialed, the date and time of the call, the call duration in seconds, the duration in minutes based on the 60-second billing step, the charge per minute, and the total cost of the call.

There is an option for monthly sending of the call details along with the invoice, either in printed or electronic form, upon request.

For any assistance, do not hesitate to contact us at 2313 250000.

Customers who have a phone line with HCN and wish to avoid receiving marketing calls, as per Article 11 of Law 3471/2006, can request to be registered in HCN's list by filling out the appropriate form at an HCN store or downloading the application for registration under Article 11 and sending it to office@hcn.gr.

For any assistance, do not hesitate to contact us at 2313 250000.

There are NO CONTRACTS at HCN!

The company does not "bind" its customers with annual or biannual contracts, as it does not wish to restrict them.

HCN customers remain on the network by choice and have the advantage of leaving at the end of each month, after returning the modem/router provided by the company and settling any outstanding dues.

For any assistance, do not hesitate to contact us at 2313 250000.